FAQs

What forms of payment do you accept? Can I place an order offline? Is your online payment process secure? What is Paypal? Do you accept cash? Do you wait for cheques to clear before you post items? Who do I make cheques and postal orders payable to? When will my goods be posted? What do you charge for p&p? What are Italian Charms? What does X2 mean? Do items come gift boxed? Do you sell wholesale? Are there any minimum order values for wholesale order? What is your returns policy? I have received my item but it is damaged, what do I do? My order has not arrived, what do I do? I'm looking for a particular design, can you help? What happens if the item I order is out of stock? Are free gifts automatically added to my order? Are your charms compatible with other brands of Italian Charms? Will Italian charms fit standard charm bracelets? Are your European beads compatible with other brands? Will custom made designs extend the dispatch time of my order? Do you provide postal insurance? What forms of payment do you accept? We accept Visa, MasterCard, Maestro and Visa Delta through the secure payment processing gateway Worldpay, or via Paypal. We also accept Postal Orders and personal cheques sent via the post. Please Do NOT send cash! Please be advised, we can not be responsible for lost payments in the mail. Can I place an order offline? Yes! You can download our order form by clicking here and send us this along with your payment. Or you can phone us on 0800 970 5225 and place your order using your credit/debit card over the phone. Is your online payment process secure? Yes! We use Worldpay payment processing for any credit or debit card purchases you make. Worldpay is part of the Royal Bank of Scotland group. You can also use your debit/credit card through Paypal's secure payment system. All payment processing is done through the secure websites associated with Worldpay & Paypal. At no time do we receive your credit/debit card information from either Worldpay or Paypal and we do NOT store or have access to any of your card details entered into the Worldpay or Paypal systems. What is Paypal? Paypal is a secure online payment service and is a subsidiary of eBay, the well known online auction website. Our online shopping facility is linked to Paypal. To use Paypal you need to create a Paypal account, this is absolutely FREE. If you do not hold a Paypal account you will be guided through opening one when you use our checkout. If you already have a Paypal account you will be asked to sign in to complete your purchase and be directed to Paypal. Once your Paypal account is created future purchases are easy and secure to make. We do not see, store or have access to any of your card details entered via Paypal these are stored in your Paypal account. All items paid for using Paypal are usually posted within 48 hours of us receiving the payment. For more details or to sign up to Paypal in advance please visit www.paypal.co.uk Do you accept cash? We do NOT accept payments in cash, we provide a range of online and offline payment methods. Do you wait for cheques to clear before you post items? At the present time we do not provide account facilities, therefore it is necessary to wait until ALL funds have cleared before posting out goods. In the case of cheques received it takes five working days from the day of banking before we can be certain of cleared funds. Therefore please allow 7-10 days before you receive your goods if you have paid by cheque. Who do I make cheques and postal orders payable to? Please make all cheques and postal orders payable to JSC JEWELLERY When will my goods be posted? We send orders out every weekday and aim to dispatch orders within 48 hours of receiving cleared payment. Please be aware that weekends, public holidays and orders for custom charms will extend this time limit. Orders with funds cleared by 11am weekdays (i.e. credit/ debit card payments or postal orders) will usually be posted the same day unless they contain custom made items. If you pay by cheque then please allow 7-10 days to receive your items as we always wait for cheques to clear fully (5 working days) before posting goods out. What do you charge for p&p? UK orders ONLY £.0.85 via 1st class standard (1-2 days) £1.55 via 1st class Recorded Delivery (1-2 days signed for service) £5.00 via Special Next Day Delivery (Next Day Delivery applies to orders placed Mon - Thurs before 12 noon. Signed for service FREE Recorded Delivery on orders over £25. FREE Special Delivery on orders over £100. European Orders £1.55 via airmail £5.50 via International Signed. For Rest of World £2.00 via airmail £6.50 via International Signed For What are Italian Charms? Italian charms are modular charm bracelet links that link together to form a bracelet. For more information please see our About Italian Charms page. What does X2 mean? X2 refers to the double thickness of the enamel in the design, these are a superior charm to our standard enamels. X2 does not mean "times two", it is the name of this particular charm range. Do items come gift boxed? Costume jewellery, Murano glass jewellery and European beads will be packaged but not gift wrapped unless stated on the individual item page. All Pugster 9mm Italian charms will come pre-packed in individual bubble packets. For wholesale orders Daisy Italian charms will be provided in unpackaged strips though Daisy brand packaging will be available to purchase separately. Do you sell wholesale? We welcome wholesale enquiries from customers. To apply for a wholesale account please fill in the account request form found here (insert link to wholesale form). Once you have completed the form we will review and activate your account if accepted. Are there any minimum order values for wholesale order? All wholesale orders are subject to a £30 minimum order value, we do not accept any wholesale orders below this amount. On the majority of items there is also a 3 piece minimum per style. What is your returns policy? All our items (except custom made items) come with a 14 day no quibble guarantee. In the unlikely event that you do not like your item please feel free to return it to us in its original condition and packaging and we will process a refund or replacement. If your item arrives damaged or is faulty please return it to us stating the nature of the fault or damage. We will then arrange a replacement or a refund to suit you. If you would like to exchange your item for any other reason other than it being faulty there will be a small additional postage charge for us to send the replacement items to you. We will only except returns on custom made items if they turn out to be faulty. * Please note we will only refund the item price, there are no refunds on p&p. ** All returns to be made at buyer’s expense, we cannot be responsible for returns lost in the post and would recommend a traceable postage service to return items, such as recorded delivery. *** Please note that these are the only situations where we will refund for any other problems replacement items or credit notes will be issued. I have received my item but it is damaged, what do I do? Please contact us via email with the details of the problem as soon as possible. Any faulty items must be reported within 14 days of you receiving the item. Once we know of the problem we can arrange for you to return the item to us. Upon receipt of the faulty item we can then send you out a replacement, if one is available, or refund any money paid. My order has not arrived, what do I do? Don't panic. The Royal Mail doesn't class items as missing until 15 days after they have been posted. In the majority of situations your order has just been delayed in the postal system. If 15 days have passed since your order was posted to you please contact us and we will process a missing order claim for you. If you paid for your item to be sent via special or recorded delivery we will be able to provide you with a tracking number. Please note we do not provide refunds for items lost in the postal system. * JSC Jewellery is not responsible for the delivery times of the Royal Mail I'm looking for a particular design, can you help? Of course, please contact us and tell us what you are looking for, we will do our best to help. What happens if the item I order is out of stock? We stock a huge selection of items however on the odd occasion that any of your items are out of stock but due in stock within 10 days after you placing your order then your order will be held and the complete order sent out as soon as possible. If any of your items are unavailable then in most cases a suitable substitution will be sent instead e.g. same theme charm but different design, or different colour. If no suitable substitutions are available, in some circumstances we may contact you and offer an alternative, but in most situations we will automatically process a refund for the item(s). Are free gifts automatically added to my order? No. Due to stock control if you wish to claim any free gift we have on offer you MUST ADD THESE TO YOUR CART when offered yourself. If you do not add the free gift offered to your order then it is assumed that you did not require one or want the design that was offered. Free gifts will NOT be sent out separately once your order has been dispatched. Please note that free gifts are limited to ONE per order unless stated. JSC Jewellery reserves the right to reject any false claims for free gifts or to change the items offered at any time. Are your charms compatible with other brands of Italian Charms? Yes! All our Italian charms are compatible with other charm brands, including Zoppini, Nomination, Boxing, ReFlorence, Puzzle, Ryry, Talexia & Unodomani to name but a few. The size of the charm is stated on its individual information page e.g. 9mm so you can check if your bracelet will be compatible. Will Italian charms fit standard charm bracelets? No. Italian charms are not compatible with standard charm bracelets, where charms are added to a chain. Italian charms are designed to be added to each other and other Italian charm products. Are your European beads compatible with other brands? Yes! Our European beads will fit Pandora and other main brands. Will custom made designs extend the dispatch time of my order? We aim to dispatch orders containing custom made designs within 3 working days. Please note weekends or bank holidays will extend the time frame before dispatch. Do you provide postal insurance? Royal Mail special delivery service can cover up to £2500 worth of goods and is the only method of posting by which the Royal Mail provide insurance for jewellery. Please note if you choose to have your goods delivered by recorded delivery this is not an insured method of delivery. Your package will only be covered by Royal Mails standard compensation to the value of £36. All orders are posted at the buyers own risk unless an insured method of delivery is chosen, JSC Jewellery is NOT responsible for any uninsured orders lost, or damaged by the Royal Mail.