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| Frequently Asked Questions |
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- What forms of payment do you accept?
- Is your online payment process secure?
- What is Paypal ?
- Do you accept cash ?
- Do you wait for cheques to clear before you post items ?
- Who do I make cheques and postal orders payable to ?
- When will my goods be posted ?
- What do you charge for p&p ?
- What are Italian Charms ?
- What does X2 mean ?
- Do items come gift boxed ?
- Do you sell wholesale?
- What is your returns policy ?
- I have received my item but it is damaged, what do I do ?
- My order has not arrived, what do I do ?
- I'm looking for a particular design, can you help ?
- What happens if the item I order is out of stock?
- Are free gifts automatically added to my order?
- What forms of payment do you accept?
We accept Visa, MasterCard, Maestro and Visa Delta through the secure payment processing gateway Worldpay, or via Paypal. We also accept Postal Orders and personal cheques. Please Do NOT send cash! Please be advised, we can not be responsible for lost payments in the mail
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- Is your online payment process secure?
Yes! We use Worldpay payment processing for any credit or debit card purchases you make. Worldpay is part of the Royal Bank of Scotland group. You can also use your debit/credit card through Paypal's secure payment system. We do NOT store or have access to any of your credit/debit card details that are entered into the Worldpay or Paypal systems.
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- What is Paypal ?
Paypal is a secure online payment service and is a subsidiary of ebaY the well known online auction website. Our online shopping facility is linked to Paypal.
To use Paypal you need to create a Paypal account, this is absolutely FREE. If you do not hold a Paypal account you will be guided through opening one when you use our checkout. If you already have a Paypal account you will be asked to sign in to complete your purchase and be directed to Paypal. Once your Paypal account is created future purchases are easy and secure to make. We do not see, store or have acess to any of your card details entered via Paypal these are stored in your Paypal account.
All items paid for using Paypal are usually posted within 48 hours of us receiving the payment. For more details or to sign up to Paypal in advance please visit www.paypal.co.uk
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- Do you accept cash ?
We do NOT accept payments in cash, we provide a range of online and offline payment methods.
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- Do you wait for cheques to clear before you post items ?
At the present time we do not provide account facilities, therefore it is necessary to wait until ALL funds have cleared before posting out goods. In the case of cheques received it takes five working days from the day of banking before we can be certain of cleared funds. Therefore please allow 7-10 days before you receive your goods.
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- Who do I make cheques and postal orders payable to ?
Please make all cheques and postal orders payable to JSC JEWELLERY
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- When will my goods be posted ?
We send orders out every weekday.
Orders with funds cleared by 11 am weekdays will usually be posted the same day.
If you pay by cheque then please allow 7-10 days to receive your items as we always wait for cheques to clear fully (5 working days) before posting goods out. Cheques are banked three times a week, usually on Monday's, Wednesday's and Friday's.
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- What do you charge for p&p ?
UK orders ONLY
£.0.85 via 1st class standard
£1.50 via 1st class Recorded Delivery
£4.50 via Special Next Day Delivery (Next Day Delivery applies to orders placed Mon - Thurs)
FREE Recorded Delivery on orders over £25
FREE Special Delivery on orders over £100
European Orders
£1.25 via airmail
£4.50 via International Signed For
Rest of World
£1.50 via airmail
£5.50 via International Signed For
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- What are Italian Charms ?
For more information please see our About Italian Charms page.
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- What does X2 mean ?
X2 refers to the double thickness of the enamel in the design, these are a superior charm to our standard enamels. X2 does not mean "times two", it is the name of this particlar charm range.
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- Do items come gift boxed ?
All Pugster Italian charms will come prepacked in individual bubble packets. Costume jewellery will be bagged but not gift wrapped unless stated.
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- Do you sell wholesale?
We welcome wholesale enquiries from customers. For more information please visit www.italiancharmwarehouse.com
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- What is your returns policy ?
All our items come with a 14 day no quibble guarantee. In the unlikely event that you do not like your item please feel free to return it to us in it's original condition and packaging and we will process a refund or replacement. If your item arrives damaged or is faulty please return it to us stating the nature of the fault or damage. We will then arrange a replacement or a refund to suit you. If you would like to exchange your item for any other reason other than it being faulty there will be a small additional postage charge for us to send the replacment items to you.
* Please note we will only refund the item price, there are no refunds on p&p
** All returns to be made at buyers expense, we cannot be responsible for returns lost in the post and would recommend a trackable postage service to return items, such as recorded delivery.
*** Please note that these are the only situations were we will refund for any other problems replacement items or credit notes will be issued
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- I have received my item but it is damaged, what do I do ?
Please contact us via email with the details of the problem as soon as possible. Any faulty items must be reported within 14 days of you receiving the item. Once we know of the problem we can arrange for you to return the item to us. Upon receipt of the faulty item we can then send you out a replacement, if one is available, or refund any money paid*.
* Please note we will only refund the item price, there are no refunds on p&p
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- My order has not arrived, what do I do ?
Don't panic. The Royal Mail doesn't class items as missing until 15 days after they have been posted. In the majority of situations your order has just been delayed in the postal system. If 15 days have passed since your order was posted to you please contact us. If you paid for your item to be sent via special or recorded delivery we will be able to provide you with a tracking number.
* JSC Jewellery is not responsible for the delivery times of the Royal Mail
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- I'm looking for a particular design, can you help ?
Of course, please contact us and tell us what you are looking for, we will do our best to help.
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- What happens if the item I order is out of stock?
We stock a huge selection of items however on the odd occassion that any of your items are out of stock but due in within 10 days after you placing your order then your order will be held and the complete order sent out as soon as possible.
If any of your items are unavailable then in most cases a suitable subsitution will be sent instead e.g same theme charm but different design, or diferent colour. If no suitable subsitutions are available, in some circumstances we may contact you and offer an alternative, but in most situations we will automatically process a refund for the item(s).
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- Are free gifts automatically added to my order?
No. Due to stock control if you wish to claim your free gift you MUST ADD THESE TO YOUR CART when offered.
If you do not add your free gift to your order then it is assumed that you did not require one or want the design that was offered. Free gifts will not be sent out seperately once your order has been dispatched.
Please note that free gifts are limited to ONE per order unless stated. JSC Jewellery reserves the right to reject any false claims for free gifts or to change the items offered at any time.
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